Shipping & Returns
How it works
Design your very own initial necklace online. Once your order comes through and has been confirmed, we will get to work on it. Each piece is handmade so please allow up to 7 working days for us to complete your order before it is shipped out.
Shipping within New Zealand when you spend over $59 is FREE. Under $59 is a $5 flat rate.
Shipping to Australia is a flat $7.90, standard insured.
Shipping to USA, UK, EU is a flat $15, standard insured.
Please note that we are not responsible for any additional tax and duties that may be incurred at customs and this is the responsibility of the buyer.
Once your order is complete, you will receive a shipping notification for when your order has left our studio.
New Zealand: 1 - 3 working days (allow an extra 2+ days for rural addresses)
Australia: 5 - 9 working days (allow an extra 2+ days for rural addresses)
US/UK/EU: 7 - 14 working days
Returns & Refunds
As each item is customised to you and handmade to order, we do not offer returns or refunds unless they arrive damaged. If your product arrived damaged, please take a photo immediately and send it to us within 3 days of receiving your item. We will endeavour to work with you on a resolution.
Special care instructions can be found on our product page and we do not refund or accept returns for accidental or intentional inflicted damage.